Manage bot identity, greeting templates, action mappings, and simulation settings
Bajaj Finance
WhatsApp Bot Admin
Settings
Configure the bot's public-facing identity and contact details
Shown in WhatsApp contact header
Registered WhatsApp Business API number
Used in greeting messages — e.g. "Namaste {name}"
For escalation notifications
Live agent transfer number
Shown in WhatsApp Business profile
Bot Active
Enable or disable the WhatsApp bot entirely
Typing Indicator
Show "typing..." before bot replies
Read Receipts
Send double blue tick after message delivery
Auto-Escalate on Failure
Transfer to agent after repeated unrecognized inputs