847
Active Sessions
vs yesterday
68.3%
Session Completion Rate
last 24 hours
8.7%
Escalation Rate
needs attention
3m 42s
Avg Handle Time
vs last week
24,619
Messages Delivered Today
across all flows
3
High Drop-off Nodes
require review
Session Volume — Last 14 Days
Total WhatsApp sessions initiated
Menu Selection Distribution
Which options customers choose most
Live Sessions
Real-time customer conversation tracking
+91 98765 43210
1.1 Loan Details • Loan Services
2m 14s
Depth: 3
+91 87654 32109
3.1.2 Overdue Payment • Loan Payments
4m 02s
Depth: 4
+91 76543 21098
2.4 Unable to Transact • EMI Card Services
7m 31s
Depth: 3
+91 65432 10987
Main Menu • Entry
0m 45s
Depth: 1
+91 54321 09876
5.1.3 Update Email • More Services
3m 18s
Depth: 4
+91 43210 98765
1.2.1 Statement • Loan Services
1m 55s
Depth: 4
+91 32109 87654
2.1 Card Details • EMI Card Services
2m 40s
Depth: 3
Drop-off Alerts
Nodes with high abandonment rate
2.4 Unable to Transact
89 sessions affected
⬆ Increasing — review node
1.4 Overdue Payment
142 sessions affected
⬆ Increasing — review node
3.1.4 Foreclosure Payment
56 sessions affected
→ Stable — monitor
Last updated: 03/06/2026 09:47