Performance Overview
WhatsApp bot session analytics — Bajaj Finance Limited
+18.4%
74,821
Total Sessions (30d)
+2.1%
68.3%
Avg Completion Rate
+1.9%
8.7%
Escalation Rate
+22.6%
4.2M
Messages Delivered
Daily Session Volume
Initiated vs completed sessions
Initiated
Completed
Menu Share by Branch
% of sessions per main menu option
Conversation Drop-off by Depth
Sessions remaining at each menu depth level
31.7% avg drop
Escalation Rate Trend
% of sessions transferred to live agent
Needs attention
Top 10 Most-Visited Nodes
Ranked by total session visits in selected period
| Rank | Node ID | Node Name | Branch | Total Visits | Completion Rate | Avg Depth |
|---|---|---|---|---|---|---|
| 1 | 1.1 | Loan Details (Active) | Loan Services | 18,420 | 74.2% | 3.2 |
| 2 | 3.1.2 | Overdue Payment | Loan Payments | 14,830 | 61.8% | 4.1 |
| 3 | 1.2.1 | Statement of Account | Loan Services | 12,340 | 88.5% | 3.8 |
| 4 | 2.1 | EMI Card Details | EMI Card Services | 9,870 | 79.3% | 2.9 |
| 5 | 5.1 | Update Profile Details | More Services | 8,240 | 65.7% | 4.4 |
| 6 | 3.1.1 | Advance Payment | Loan Payments | 7,610 | 82.1% | 4 |
| 7 | 1.4 | Overdue Payment Check | Loan Services | 6,980 | 55.4% | 3.5 |
| 8 | 2.4 | Unable to Transact | EMI Card Services | 5,420 | 43.2% | 3.1 |
| 9 | 5.2 | Change Bank Account | More Services | 4,890 | 71.8% | 3.7 |
| 10 | 1.1.3 | AMC Charges Info | Loan Services | 4,210 | 91.2% | 4.2 |