Filter by Action:
100%
125Total Nodes
8API Actions
42Redirects
18Responses
6Downloads
51Menus
Entry: Hi / Hello
Bot greeting triggered by customer "Hi" message
1. Loan Services
Loan Services main branch — branches by loan status
Active Loan
Active loan sub-menu with 5 options
Closed Loan
Closed loan sub-menu with 3 options
2. EMI Card Services
EMI Card branch — branches by card status
Active Card
Active card sub-menu with 5 options
No Active Card
No card — offer to apply
3. Loan Payments
Loan payments — LAN selection then payment options
3.1 Make PaymentRedirect
4 payment types — Advance, Overdue, Part, Foreclosure
3.2 Payment StatusRedirect
Redirect to statement of account
3.3 Reflection TimeResponse
48h / next business day / 3 days response
4. Download Mobile AppRedirect
Direct CTA to PlayStore / iOS App Store
5. More Services
Profile updates, bank change, KYC, loan apply
5.1 Update ProfileRedirect
5 profile fields: Address, Mobile, Email, PAN, DOB
5.2 Change Bank AccountRedirect
Bank details change redirect
5.3 Update KYCRedirect
KYC update redirect
5.4 Apply for LoanRedirect
4 loan type CTAs